Monthly active users
12,400
MRR
,200
Conversion to paid
4.3%
tl;dr
The project scaled by combining narrow positioning, fast onboarding improvements, and weekly distribution loops instead of paid acquisition first.
Project overview
B2b Support Widget started with a narrow user problem and a compact feature set. The team focused on delivery speed and evidence-driven iteration instead of broad platform ambitions.
Launch strategy
The initial launch used founder-led channels and tactical case-study content. Each post linked back to a focused landing page and one clear activation action.
Lessons learned
Related content
Lessons learned
- Ship one onboarding fix per sprint
- Attach each feature to one measurable KPI
- Publish customer-facing learnings weekly
FAQ
What was the key growth driver?+
Consistent distribution paired with tight onboarding improvements.